Item that are too large or heavy to ship UPS are shipped by ground freight. In circumstances where we offer free shipping, that means dock to commercial dock (not residential) to any of the lower 48 states. If the customer does not specify a local commercial dock that is available, we will ship to the nearest terminal where the shipment will be held for will call pick up by the customer. If you choose to have your order shipped to your residence, most orders require special handling for unloading and the pallet has to be transferred to a truck with a lift gate. Blue Pacific Solar gives you the option to order residential "Lift Gate Service" on all solar kits that weigh more than 100 lbs. Due to the weight of these solar kits, they cannot be shipped via UPS or FedEx Ground. Instead, they are shipped via semi-trucks, which are designed to unload products at loading docks and freight terminals. If you have a loading dock or know someone close who does, you do NOT need lift-gate service. If you do not have a commerical dock you can either "will call" the order at the nearest terminal or order a special truck equipped with a hydraulic lift to safely lower the product from the truck to the ground at the curbside.